Support

Direct contact

General: info@currentapp.de
App support: info@currentapp.de
Privacy: info@currentapp.de
Abuse / report content: info@currentapp.de

Response time: usually within 2 business days (Mon–Fri).

Frequent questions

My magic link is not arriving

1. Check your spam / junk folder.
2. Make sure the email address is entered correctly.
3. Wait 1–2 minutes — delivery is sometimes delayed.
4. If nothing arrives: tap "Enter code" in the app and request a 6-digit code.
5. Still no luck? Email info@currentapp.de — we'll help.

The magic link does not open in the app

Make sure to open the link on the same device where CURRENT is installed. iOS may also open the link in a browser — in that case tap "Open in CURRENT" or enter the 6-digit code from the email manually in the app.

Manage or cancel subscription

CURRENT Premium is billed by Apple. Management is exclusively in iOS Settings:

1. Open iOS Settings.
2. Tap your name at the top (Apple ID).
3. Tap Subscriptions.
4. Select CURRENT.
5. There you can cancel, renew, pause, or change plan.

Cancellation takes effect at the end of the current, already-paid period. Pro-rata refunds are not issued by CURRENT — refund requests are handled directly by Apple at reportaproblem.apple.com.

Restore purchases

After switching devices, reinstalling, or changing Apple ID:

1. Sign in with the Apple ID you used for the purchase.
2. Open CURRENT.
3. Go to Settings → Premium → "Restore purchases".
4. Your premium status reactivates within seconds.

Delete account

In the app: Settings → Account → "Delete account" → confirm twice. Your private cards and images are irreversibly deleted; community cards you had published remain anonymised in the public pool.

Step-by-step guide: Account deletion.

If you no longer have access to your account (e.g. lost device, forgotten email), email info@currentapp.de with subject "Account deletion" — we'll help.

Export your data

In the app: Settings → Account → "Export data". You receive a JSON file with all your cards, decks, learning progress, and consent records.

Alternatively you can request a written disclosure under Art. 15 GDPR by emailing info@currentapp.de. Processing time: up to one month.

Report a community card

Every community card has a "Report card" button (flag icon). Choose a reason:

• Factually wrong — the answer is incorrect
• Outdated — no longer current
• Inappropriate — spam, hate, violence, etc.
• Copyright violation
• Other with free-form comment

We review every report within 24–48 hours and take action (e.g. retract the card, warn the author, suspend the account on repeated violations). See also Community Guidelines.

Submit a private deck / card to the community

All your cards are private by default. To share with the community, open the card and tap "Submit for review". After a light review the card becomes visible to other users — anonymously, with no link to your profile.

Offline use

CURRENT works offline: create cards, learn, run sessions — all without an internet connection. As soon as you are online again the app syncs automatically in the background.

Report a bug / request a feature

Email info@currentapp.de with:

• Device model and iOS version
• App version (in the app under Settings → About)
• Description of the problem or wish
• Screenshot if applicable

Status & availability

We do not currently run a public status page. For larger incidents we inform users in-app and/or on this page. If you suspect an outage, email info@currentapp.de directly.

Apple App Store Connect (reviewer info)

App reviewers can reach us at info@currentapp.de. Test account, sandbox IAP notes, and all other review notes are attached directly in App Store Connect.